Pet Circle is a great option for most pet parents, especially in metro areas. With a huge range, competitive prices, and vet-backed support, it ticks a lot of boxes. But it’s not perfect, and depending on where you live, some things like delivery speed and Auto-Delivery reliability can fall short.
We’ve done the hard work so you don’t have to. Here’s what you really need to know before you fill your cart.
Quick Summary
- 🐶 Over 10,000 products for dogs, cats, birds, reptiles and more
- 📦 Free metro delivery on orders over $49
- 🔁 Auto-Delivery available (from 2–26 weeks)
- 🩺 In-house Vet Squad offers free expert advice
- 💸 Price Match Guarantee on identical stocked products
- ❤️ Customer service regularly praised for empathy and care
- ⚠️ Delivery times and stock issues may vary by location
- 🔍 Use Shop Valet to compare deals and skip the guesswork
What Is Pet Circle?
Australia’s biggest online pet store. Founded in 2011 (originally as Paws for Life), Pet Circle has grown into a $1B business trusted by thousands of Aussie households. In 2023, they even expanded into pet insurance—proving they’re serious about being more than just a pet supply shop.
Their goal? Make it easier for pet owners to access affordable, quality products while offering expert support along the way.
What You Can Buy
With over 10,000 products, Pet Circle is a genuine one-stop shop. Whether you’ve got a purebred pooch, a rescue cat or a quirky bearded dragon, you’ll find:
- Big-name and boutique pet food brands
- Vet-grade flea, worm and health treatments
- Grooming tools, toys, crates, beds and collars
- Niche accessories that aren’t stocked elsewhere
For families with multiple pets or dietary requirements, the convenience factor is huge.
Delivery & Auto-Delivery: How Reliable Is It?
Here’s the deal:
- Metro orders over $49? Free shipping.
- Dispatch time? Often same-day if you order early.
- Regional areas? Longer wait times are common.
- Auto-Delivery? Handy for regulars, but mixed reviews.
Auto-Delivery lets you schedule repeat purchases every 2 to 26 weeks. It’s ideal for things like food and litter—but can sometimes misfire due to stock delays or inconsistent timing. Great when it works, frustrating when it doesn’t.
Standout Features That Pet Owners Appreciate
🩺 The Vet Squad
Access expert-backed articles and free advice, which is particularly useful for first-time pet owners or those managing special dietary or medical needs.
💸 Price Match Guarantee
Found the same item cheaper elsewhere? Pet Circle will match it, as long as it’s in stock and identical.
🤝 Community Support
Pet Circle donates to animal shelters and partners with organisations like PetRescue, so your order goes further than just your doorstep.
What Customers Love (And What They Don’t)
The Good
- Strong value: Prices often beat supermarket and pet chain competitors
- Easy repeat orders: Set and forget with Auto-Delivery (when it works)
- Genuinely helpful service: Reviews consistently praise support staff, especially during tough times like pet loss
- Fast metro shipping: Orders usually arrive on time or even earlier
The Not-So-Good
- Delivery can drag in rural areas
- Auto-Delivery isn’t always seamless
- Some stock shortages reported
If you’re in a city and shopping for everyday essentials, you’ll likely have a great experience. If you’re remote or ordering hard-to-find products, results may vary.
So, Is Pet Circle Right for You?
If you want choice, value, and expert support—it’s a yes.
Pet Circle has earned its spot as one of Australia’s go-to pet platforms, and for good reason. Their prices are solid, their range is impressive, and the extras (like the Vet Squad and price matching) give it a more personalised feel than your average big-box retailer.
But it’s not one-size-fits-all. If timing is critical or you live outside a major metro area, it’s worth comparing your options.
Smarter Pet Shopping Starts Here
Pet Circle is one of the best online options out there for Australian pet owners, especially in metro areas. With fast shipping, a massive range, and genuinely helpful customer support, it’s built a loyal following for good reason.
At Shop Valet, we make it easy to see if Pet Circle is the best place to buy—or if another trusted retailer has the same product cheaper, faster, or more reliably.
- ✅ Track real-time prices across major Aussie pet retailers
- 📉 Get notified when your pet’s essentials drop in price
- 🛍️ Compare deals without the spam or commitment
We do the research so you don’t have to.
